• SUSTAINABILITY

    Did you know that over 10% of global CO2 emissions originate from transport and logistics?

    At NEOX, we use Carbon Neutral Parcel Delivery from Australia Post to ensure whatever CO2 emissions are emitted with the delivery of your product are cancelled out by a process known as Offsetting, meaning we can deliver the order out to you without costing the environment!

    100% carbon neutral shipping gives piece of mind to our eco-conscious customers who are doing their best to minimise their impact on the world.

  • SHIPPING

    Standard Shipping:

    • We offer free standard shipping throughout Australia for all orders over $100 AUD.
    • For any orders under $100 AUD standard shipping is available for $9 AUD.

    Express Shipping:

    • Express shipping is available for all orders for $12 AUD.


    • All orders will be dispatched within 1 - 2 business days from the day the order is placed.

    • Please allow 3-5 business days for Australian deliveries (metro areas) and 4-6 business days for regional areas.

    • Upon shipment of your order you will receive tracking details within your email. Please ensure your email address is correct at checkout so you can receive your tracking number and updates from Australia Post.


    • We don't use any fancy or unnecessary packaging as this would create more waste. Your order will be packed in a plant-based compostable satchel that breaks down within 6 months without any harmful microplastics or residues. 

  • RETURNS & REFUNDS

    Many people take for granted the “free delivery” offer and that with just one click the product it’s at their doorstep without considering the environmental impact of the logistics involved.

    It has been proven that “free returns” come with an environmental cost with the extra CO2 emissions to transport a returned item, and to re-deliver it, as well as the significant green carbon footprint problem added when more workers in warehouses are required to process the returns and so on.

    Therefore, consistent with our core principles and values, we have opted to discourage the premise that every item comes with “free return shipping” and instead NEOX will ensure to cover the costs to return products that have been found to be faulty/damaged or wrongly delivered.

    The buyer should notify us of any fault or damage within 7 days from receiving the goods.
    If eligible for a return, the item needs to be returned to NEOX within 14 days of receipt.
    The item must be in the original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase.

    This goes without saying that any issue you may have with our clothes, we are happy to take your concern and address accordingly for a successful resolution.

    Please contact admin@neoxclothing.com.au to obtain the details of where to send your return item. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.